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Warranty and Returns

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All Products – 1 Year Warranty

New Products:
  • ‘New’ product is unused in original manufacturer’s packaging complete with all original parts and accessories
  • All New Aastra, Avaya, Cisco, Grandstream, Nortel, Mitel, Toshiba, NEC, Panasonic, Polycom, ShoreTel, VTech, and Yealink products are backed by IT Voice Data Warranty and 90 Day Advance Replacement Service (excluding batteries, and software consultation fees)
Refurbished Products:
  • ‘Certified Refurbished’ product is remanufactured to a high quality like new condition
  • Telephones are guaranteed to be like new, completely tested with no cracked plastics, minimal to no discoloration, new line and handset cords, new labels, new plastic housings when necessary, and replacement polyflex membranes
  • Conference speakerphones are guaranteed to be like new, completely tested with no cracked plastics and minimal to no discoloration
  • Voice mail systems, carriers, circuit packs, line/stations modules, data switches, and processors are guaranteed to be like new, completely tested and defaulted to factory specifications
  • Wired headsets are guaranteed to be like new, completely tested with new ear pads and microphone interface components
  • Wireless headsets are guaranteed to be like new, completely tested with new ear pads and microphone interface components. We also include new batteries.

All Products – 30 Days Return

For your convenience, we offer returns on both New and Certified Refurbished products.  All return requests must be received within 30 days of the date of invoice. A 20% restocking fee is charged on all New product returns. There is no restocking fee on Certified Refurbished product returns, unless customer tampered is discovered.  A 4% processing fee applies to all returns over $500 that were originally paid for by credit card. When a product is returned, the ‘FREE Ground Shipping’ offer is waived, and the refund includes the total charge amount minus the shipping charge. All Certified Refurbished IP phones are sealed with a red security tape.  If the red security tape seal is broken, a 25% processing fee is applied.  This fee pertains to settings specific to IP phones that must be defaulted and removed from memory.Returned products must include all original packaging, documentation, and accessories.  Incomplete or defective returns will be refused. Software consultation with technical assistance fees are not eligible for refund.